Refund Policy

1. Overview

At Innofex, we aim to provide high-quality IT and digital services. This Refund Policy explains the terms under which refunds may be issued.

2. Service Activation

All services are activated only after payment verification. Once a service is activated, it is considered delivered and non-refundable unless stated otherwise.

3. Eligible Refunds

Refunds may be considered only if:

• The service was not activated due to a technical issue.
• Duplicate payment was made by the customer.
• Payment was deducted but service was not delivered.

4. Non-Refundable Services

The following services are non-refundable:

• Domain registrations
• Setup fees
• Custom development services
• Services already used or activated

5. Refund Request Process

To request a refund, please contact us at support@innofex.com within 7 days of payment. Provide your order ID and payment details for faster processing.

6. Refund Processing Time

Approved refunds will be processed within 7–10 business days and credited back to the original payment method.

7. Policy Changes

Innofex reserves the right to update or modify this Refund Policy at any time. Updates will be published on this page.

8. Contact Us

For any questions regarding refunds, please contact our support team at support@innofex.com.